Question

Don't have access to paid plan

Forum|Forum|6 months ago
January 3, 2026
2 replies
113 views

That's wonderful to know. I paid for my plan and donot have access. I was told it takes 24 hours to gain access. This was never the situation before. I waited 24 hours and the system is still asking me to make a payment. This is the case # of the coversation.:

Case Number: ADB-43295875-Y1F5
Issue: Account Related Issue

kglad

Community Expert

keep your case updated, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

gupta shivangi

Legend

Hi @alberta_2372,

I reviewed your account details that there is no active Adobe account associated with the email address you used to post this community thread. The support case that you have mentioned is registered under a different email address which has an active subscription for AI Assistant for Acrobat. Could you specify which Adobe account are you referring to here?

Also, you can always reply to the email sent by the Adobe support team to continue the conversation about the issue.

^Shivangi