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simpleness3
Participant
September 1, 2025
Question

Don't have access to Premiere Pro

I'm paying for Illustrator yet Premiere Pro isn't available unless I buy it. And I can't find a REAL ADOBE agent to talk to, just stupid AI chats. And if I cancel they charge me the early fee. This is robbery, I had no idea I'd be stuck in a contract for a year, only for it to not even work. 

6 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 2, 2025

I don't know what is shown to you, but having only the Illustrator subscription does not give you access to Premiere Pro. If you have a Creative Cloud Pro subscription (formerly called Creative Cloud all apps) you have access to all Creative Cloud programs.

A screenshot of what you see would be helpful.

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ABAMBO | Hard- and Software Engineer | Photographer
    simpleness3Author
    Participant
    September 1, 2025

    it literally says that Premiere Pro is included in my plan, like under "Included in your Plan" there's Premiere Pro. I feel like I got scammed

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2025

    don't stress.  there's a fix

     

     check if your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 1, 2025

    Log in to your Adobe account and click this link https://account.adobe.com/plans

     

    What are you paying for?

    Only Illustrator, or the entire subscription that includes Premiere Pro?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2025

    what subscription do you have?

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