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S
simpleness3
Participant
September 1, 2025
Question

Don't have access to Premiere Pro

  • September 1, 2025
  • 4 replies
  • 141 views

I'm paying for Illustrator yet Premiere Pro isn't available unless I buy it. And I can't find a REAL ADOBE agent to talk to, just stupid AI chats. And if I cancel they charge me the early fee. This is robbery, I had no idea I'd be stuck in a contract for a year, only for it to not even work. 

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 2, 2025

I don't know what is shown to you, but having only the Illustrator subscription does not give you access to Premiere Pro. If you have a Creative Cloud Pro subscription (formerly called Creative Cloud all apps) you have access to all Creative Cloud programs.

A screenshot of what you see would be helpful.

ABAMBO | Hard- and Software Engineer | Photographer
    S
    simpleness3Author
    Participant
    September 1, 2025

    it literally says that Premiere Pro is included in my plan, like under "Included in your Plan" there's Premiere Pro. I feel like I got scammed

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2025

    don't stress.  there's a fix

     

     check if your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 1, 2025

    Log in to your Adobe account and click this link https://account.adobe.com/plans

     

    What are you paying for?

    Only Illustrator, or the entire subscription that includes Premiere Pro?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2025

    what subscription do you have?

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