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Immo.Flow
Participant
November 27, 2022
Answered

Doppelte Abrechnung und doch kein Abo

  • November 27, 2022
  • 1 reply
  • 302 views

Hallo, 

 

mir wurde via PayPal mein Jahresabo verlängert. 

Genau während diesem Zeitraum lief mein Konto aus und ich habe mich versehentlich mit einer anderen Emailadresse eingeloggt und das Foto-Abo nochmals erworben. 

Nachdem ich herausgefunden habe, dass mir dies doppelt abgezogen wurde habe ich beide Zahlungen via PayPal reklamiert. Aktueller Status ist, ich habe bzweimal bezahlt aber kann nirgends mein Abo finden und die Software nutzen. 


Wer kann mir helfen?

 

Vielen Dank vorab 

Gru0

This topic has been closed for replies.
Correct answer kglad

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 29, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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