double billed........again

This is the second time I have been double billed.   I tried to talk with someone on the chat (after the bot).  They strung me along for a while before ending the conversation and wasting my time.  Had the same problem with T-Mobile when I tried to cancel (took 4 days and a trip to the store) It's the same ploy.  Same PTSD kicking back in. They want to make it as difficult as possible for you to stop paying.  If they didnt then they would warn you that you may have two accounts or they are under two different e-mails.  Its very easy for the customer support to see.  "Whats your name?"  "O look, you have two different accounts and we've been double billing you for quite some time even though both are under your name.  O wait they are both under the same account!  We even have your phone number and could text you this question!" Adobe has put the work back on the customer.  You need to pilfer through all the questions to find something even close to what your asking and then the answer is to contact customer service. Check your invoices that say nothing. Just a credit memo and product number.   Please let me get off this crazy carousel or just wait until I die and fall off.  They offer the community (so lets see if that actually does anything) or would BBB be a better bet.  I dont have alot of faith.  I love the products. I hate the business side because the money will always trump (ugh) the creative side.