Double billing

Question

I started my subscription in July and was billed 1 charge on my credit card.  In August and again in September I was billed twice 1 day apart.  I need this fixed!

v4film24 · Accepted Answer

I spoke to an Adobe rep who helped me with this problem. She was helpful and the problem is resolved. Thank you

Jeff_A_Wright · Answer

Thank you for posting, V4film24.I apologize for any confusion with your subscriptions.I can understand why this looked like double-billing. Based on your account details, the charges are for two separate subscriptions that began on July 9: a Creative Cloud Pro plan and an Adobe Stock plan.When multiple subscriptions are active on the same Adobe account, each subscription is billed separately, which can result in separate charges appearing on your card statement each month.You can review your active plans and billing details here:https://adobe.ly/46jtiBnIf you no longer need one of the subscriptions, you can review Adobe's cancellation terms and cancellation process here:https://adobe.ly/4yQUwM3Please note that annual plans paid monthly may incur an early cancellation fee if canceled after the initial refund period. The cancellation page above explains the applicable terms and any fees before you complete the cancellation.I hope this helps clarify the charges you're seeing. Please update this public discussion thread if you have any additional questions, V4film24. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.