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Participant
September 10, 2026
Question

Double billing

  • September 10, 2026
  • 1 reply
  • 7 views

I started my subscription in July and was billed 1 charge on my credit card.  In August and again in September I was billed twice 1 day apart.  I need this fixed!

1 reply

Jeff_A_Wright
Community Manager
Community Manager
September 10, 2026

Thank you for posting, V4film24.


I apologize for any confusion with your subscriptions.


I can understand why this looked like double-billing. Based on your account details, the charges are for two separate subscriptions that began on July 9: a Creative Cloud Pro plan and an Adobe Stock plan.


When multiple subscriptions are active on the same Adobe account, each subscription is billed separately, which can result in separate charges appearing on your card statement each month.


You can review your active plans and billing details here:

https://adobe.ly/46jtiBn


If you no longer need one of the subscriptions, you can review Adobe's cancellation terms and cancellation process here:

https://adobe.ly/4yQUwM3


Please note that annual plans paid monthly may incur an early cancellation fee if canceled after the initial refund period. The cancellation page above explains the applicable terms and any fees before you complete the cancellation.


I hope this helps clarify the charges you're seeing. Please update this public discussion thread if you have any additional questions, V4film24. ^JW