Double billing

Question

Hi,

I have a subscription to Creative Cloud Photography Plan with 1TB and I am being billed for that monthly on the 10th of each month. (order number: ADB094559038BE)

But for a year now, I am also being billed €18.14 and I can't figure out why that is.

This started in June 2020, so that's already €145.12 that was billed unaccounted.

I included a screenshot of paypal that tells me money was billed and a screenshot of my Adobe invoice and billing history, to show that these two payments are not related.

Thank you for your attention.

Kind regards

kglad · Accepted Answer

@tukcat11

no one can cancel on your behalf. you must fix payment problems (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html), if there are any, and then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

John T Smith · Answer

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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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