Double billing

Question

Just discovered Adobe has been charging me twice for over a year and I can't seem to get any answers how this happened over the phone. I signed up for a single account and have no idea how two different charges would be able to come out of my account without consent.

Rashmi27002770wxve · Accepted Answer

Hi there,

Happy to help!

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you however, we have checked your account and we see that you have an active Acrobat Photography subscription since 2016 under the email address associated with the community and upon checking we found that you have charged only once every month since the plan is active.

Kindly, check if you may have signed up with a different email address with Adobe and that account has any active plan.

Since, this is a community forum, if you have any further questions regarding billing we would request you to contact the Support team as suggested earlier in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

did you get the problem resolved?

if not, re-contact adobe and resolve. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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