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J
JBTS
Participant
February 21, 2020
Question

Double billing issue

  • February 21, 2020
  • 1 reply
  • 195 views

Hi I've been reviewing my bank statements for the few months now and I have been charged consistently twice. I've noticed that people have had this concern previously. Whar response did you get when you contacted adobe for double billing. I want a refund ! 

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 21, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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