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JorgeSH
JorgeSH
Participant
Jul 28, 2026 4:45 AM UTC
Answered

Double billing two plans

I’ve been getting double billing for a Plan I subscribed to. I only have two devices connected using one plan, I paid for just one plan but I see two plans on my account, why is that? where can I get support, I need to be refunded, because the other plan just appeared since day one, but I just realized I’ve been getting double billing. 

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Jul 28, 2026 5:24 PM UTC

    Thanks for posting, ​@JorgeSH.

     

    I apologize for any confusion. I can confirm that you do have two active subscriptions. They both started on the same day, and the only value you will be receiving is increased storage.

     

    Purchasing two Creative Cloud Photography plans does not increase the number of allowable activations, so your only benefit is the 1 GB of storage, @JorgeSH.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel the duplicate plan and process your refund requests, Jorge.

     

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

     

    Please update this public discussion thread if you have any additional questions, ​@JorgeSH. ^JW

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    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Jul 28, 2026 5:24 PM UTC

    Thanks for posting, ​@JorgeSH.

     

    I apologize for any confusion. I can confirm that you do have two active subscriptions. They both started on the same day, and the only value you will be receiving is increased storage.

     

    Purchasing two Creative Cloud Photography plans does not increase the number of allowable activations, so your only benefit is the 1 GB of storage, @JorgeSH.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel the duplicate plan and process your refund requests, Jorge.

     

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

     

    Please update this public discussion thread if you have any additional questions, ​@JorgeSH. ^JW

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 28, 2026 1:14 PM UTC

    ​@JorgeSH 

     

    check your account, https://account.adobe.com 

     

    do you have two subscriptions (eg, acrobat and ai for acrobat)?

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Jul 28, 2026 7:02 AM UTC

      ​@JorgeSH you’d be better off posting on the Account, Payment, & Plan forum

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