Double Charge / Cancellation: Redundant Photoshop in Creative Cloud Pro for team

Question

I am the Administrator/user of a Creative Cloud for Teams Pro account. By mistake, I also purchased a Photoshop (Single App) license, which is already included in my Pro plan. I need you to cancel the Photoshop product line from my team's billing history and confirm the refund for the redundant charge. I have already unassigned the license in the Admin Console.

kglad · Answer

no one can cancel for you. you must cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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