Double charge for Adobe Creative Cloud subscription (refund request)

Question

Hello,I was charged twice for my Adobe Creative Cloud subscription.The first payment didn’t seem to go through, so I tried again, but now both payments were processed.I need a refund for the duplicate charge.Both payments were made on October 20, using the same Adobe account (mail starting with alparslan.beyza@17283611)).My account region is Turkey, and I cannot reach a live agent because the chat only shows an AI bot.Please help me contact the billing team or start a refund process.Thank you in advance.

kglad · Answer

cancel one of the duplicate orders.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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