Participant

Answered

Double charge on account

Forum|Forum|5 years ago
March 30, 2021
3 replies
1314 views

Hello!

I've been charged twice as much for my payment plan over the last year (maybe more). The Adobe invoice lists one fee. My payment account has tracked TWO fees for one subscription. I want a refund for the months taht you've been over-charging me. I have the Paypal invoices to prove the mistake. How do we solve this issue?

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Correct answer John T Smith

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A

Angie5EA5

Participant

Same issue they been charging different amounts monthly.

$13.64

And again from changing amounts ranging from $20.03 -$21.64

They claim I have never been charged

N

Nils0D4C

Participant

I recently noticed that I have been charged twice for 1 product for over a year! After contacting the helpdesk I received a message that the same order was running under a different email address (but in my name). Due to privacy regulations, they did not want to tell me under which email address this happened. I find this very strange, I may pay the bill for more than a year, but there is no clarity about the exact cause. It's also bizarre that the start of the 2nd purchase is exactly the same day as my original purchase. Hope for clarification.

M

Marit5CEE

Participant

HI Nils,

Have you had any response from Adobe? I have been charged double as well and wondering what the next step is as it doesnt look so easy contacting them.

Thanks

N

Nils0D4C

Participant

Hi,

Yes ... after discussing through support chat the problem was solved. I took some time but in the end everything was ok.

John T Smith

Correct answer

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

H

Higu0D44Author

Participant

I didn't notice the popup blocker, oops. Thank you!!

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