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ilonah78142809
ilonah78142809
Participating Frequently
August 3, 2024
Answered

Double charge on three subscriptions

  • August 3, 2024
  • 3 replies
  • 350 views

Also mir wurde eins von 3 Abos doppelt vom Konto abgezogen. Dann hatte ich während der Geschäftszeit eine Mitarbeiterin, der auch die Kontoauszüge hochgeladen wurden und die explizit darum gebeten wurde, eine Bestätigung des Gesprächsergebnisses an die bekannte eMail-Adresse zu senden ... jedoch nichts geschah. Sie hat ihre Zusagen leider nicht gehalten. Weder wurde der doppelte Betrag erstattet, noch hat sie ihre Zusage bestätigt. Für ein Unternehmen in dieser Größe ein sehr armes Zeugnis. Zumal nirgendwo eine eMail-Adresse von Adobe angeboten wird die KI nichts rausgibt. Um so größer das Unternehmen, um so schlechter der Service. Man muss tatsächlich die Gespräche aufzeichnen. 

This topic has been closed for replies.
Correct answer John T Smith

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

3 replies

gupta shivangi
gupta shivangi
Legend
August 5, 2024

Hello,

We're here to help. I can see that you have Adobe Photoshop plan, Illustrator and Indesign. I could not see any additional transaction listed. Did you contact our support team regarding this?

Let us know.

^SG

ilonah78142809
ilonah78142809Author
Participating Frequently
August 10, 2024

Mehrfach. Was soll die Frage? Im Übrigen schreibe und spreche ich Deutsch. Dem Adobe-Support liegen der Kontoauszug und die Rechnungen vor. Auch die E-Mail an Adobe mit dem Widerruf  der Teilnahme am Lastschriftverfarhren wurde bislang NICHT beantwortet. Also wurde das Anliegen per Einschreiben zusätzlich nach Irland geschickt. 

Lesen können Sie schon? Oder sind Sie nur zur Bespaßung hier? Würde ich die Programme nicht benötigen, hätte ich mich nach diesem Kundenservice schon längst von Adobe verabschiedet. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 10, 2024

@ilonah78142809 

 

again. there are 2 ways to initiate contact adobe support. email is not one of them.

 

use chat or twitter/x per previous posts here (and elsewhere).

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 5, 2024

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 5, 2024

    Nobody here in a public forum can see your account information
    What do you see for your account at https://account.adobe.com/
    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN.

    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
    type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
    for more information about scammers https://tinyurl.com/10791730

     

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