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Participant
August 15, 2025
Answered

Double charged two months in a row

  • August 15, 2025
  • 1 reply
  • 131 views

I have been charged twice a month for two months in a row so 21.34 x 2 for two months, how do I get in contact with customer support to have this either refunded or go towards the cancellation fee? 

Correct answer Jeffrey_A_Wright

Ashley, thanks for posting about your unknown charges from Adobe. They are due to your recent subscription commitments. Please see https://adobe.ly/3Uyw6Vk if you wish to end those commitments. For more information on the cancellation and refund process, see https://adobe.ly/3JgHMJY. ^JW

1 reply

kglad
Community Expert
Community Expert
August 15, 2025

check your account, https://account.adobe.com

what's it show?  eg, do you have 2 subscriptions ?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
August 15, 2025

Ashley, thanks for posting about your unknown charges from Adobe. They are due to your recent subscription commitments. Please see https://adobe.ly/3Uyw6Vk if you wish to end those commitments. For more information on the cancellation and refund process, see https://adobe.ly/3JgHMJY. ^JW