Double Charged while and my account still says that there is a billing issue.

Question

Hello there,I currently have the creative cloud subscription. As the title says, my card was charged twice and it still says that there is a billing issue on the apps. I didn't change that card that I use as it was the same one for when I purchased the subscription.  The payment went through yesterday as I saw that it was deducted from my bank. I have no idea as to why this is happening and needed it to be resolved asap.

kglad · Accepted Answer

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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