Double charges

Forum|Forum|3 months ago
April 13, 2026
3 replies
59 views

I am being charged twice on consecutive days every month for the past three months since I subscribed to Firefly in January and I have been unable to contact anyone to resolve the issue. Please help.I am on an individual plan.

ShivangiGupta

Community Manager

Hi @Covey1111,

We appreciate you reaching out. I reviewed your account details and could not locate any double charges associated with this account. The last transaction was made on March 25, 2026.

I would recommend taking a look at this article for any other possible reasons for double charges: https://helpx.adobe.com/manage-account/kb/double-charge-on-bill.html

Let us know if this helps.

^Shivangi

Covey1111Author

Participating Frequently

Issue resolved. A typo when signing up created 2 accounts, allegedly. Thank you.

kglad

Community Expert

what's your account show, https://account.adobe.com

Covey1111Author

Participating Frequently

It only shows one payment per month being taken on the 25th [Jan - March] for the 3 months but my bank whom I contacted and they confirmed, shows another payment per month taken on the 26th yet none of these 3 payments are shown on the account. I have checked my other emails to see if I maybe inadvertently subscribed twice but none of my other email addresses bring any data up for a second account.

Covey1111Author

Participating Frequently

Issue resolved via virtual assistant. Thank you.

Covey1111Author

Participating Frequently

I am being charged twice for the same account

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