double invoicing

Question

I send to messageådobe.com copy of the PAYPAL payment invoice/receipt from 20 June, 2023.

In addition, a second PAYPAL payment invoice/receipt from 21 June 2023.

This means, I have paid TWICE the amount of 18,14 € to you.

Moreover, I noticed, that I was unnecessarily invoiced by you 2 payments each month of 18,14€ for the same service and over a large period of time.

I now have annulled my automatic payment with PAYPAL of your contract due on 21 of each month.

I will only stay with your contract invoiced automatically on 20 of each month, this one stays active also with automatic payments through PAYPAL.

I explicitly ask you to confirm cancellation of the double invoicing, precisely the one you used to send on 21 of each month.

Best regards,

I DO HOPE THEY WILL ANSWER AND CONFIRM - and EXCUSE.

kglad · Accepted Answer

contact adobe support. (these are user forums).

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

Manan Joshi · Answer

Hi @Hanna30876973hhiq,Do note that these are peer to peer forums and you are not addressing Adobe here. In order to get help for account and biling related issues you need to contact officially. Follow the instructions given be @kglad and contact Adobe suppport they will help you. Also be carefull if someone contacts you via a message or email, Adobe generally does not do that.-Manan

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