Double Paying

Question

Hi! I purchased the creative cloud all apps plan, with a student discount, and adobe seems to have charged me twice within two weeks 16.24... I just bought it and it says in my order history theres just the one payment, has anyone else had this problem/know what it is?

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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