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Participant
September 9, 2024
Question

Double payment

Hi, I just saw that I pay two time a month my subscribe (9th and 26th of the month). How can I contact someone to help me with this ?

 

Thanks !

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3 replies

gupta shivangi
Legend
September 11, 2024

Hi there,

Please check this article related to the double-charges imposed in a single billing cycle: https://adobe.ly/3ZkMegT

Let us know if it helps.

 

Thanks,

Shivangi

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kglad
Community Expert
Community Expert
September 9, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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kglad
Community Expert
Community Expert
September 9, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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