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MyBuddyValium
Participant
May 4, 2025
Answered

Double payment

Hi, how can I get a refund since I have just started a new month with my Photography plan and paid 18 Euros, but I switched to Lightroom only (no Photoshop), and I have been charged again for the new plan, but haven't used the old one.

 

Can somebody help me contact Adobe directly?

    kglad
    kgladCorrect answer
    Community Expert
    May 4, 2025

    you should have "changed" plans, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

     

    now you'll have to cancel the old one but you'll likely have a fee.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    View reply

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    May 5, 2025

    Hi @MyBuddyValium,

    Thanks for reaching out. I believe you followed @kglad's advice. I can see that you have an active Lightroom subscription and cancelled the Photography plan.

    I hope it is all working fine now.

    Let us know if you have any questions.


    ^Shivangi

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 4, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 4, 2025

    you should have "changed" plans, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

     

    now you'll have to cancel the old one but you'll likely have a fee.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    Translate
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