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sonja31310169ehox
Participant
August 13, 2025
Question

double payment

  • August 13, 2025
  • 1 reply
  • 96 views

I would like some help on the payment issue. I had a student subscription for all Adobe programs. I paid for a month in advance and finished my plan. This day they charged me another 23 euros. For what? If the subscription for a month in advance was already paid

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 13, 2025

Hi @sonja31310169ehox,

Thank you for reaching out.

I’ve reviewed your account and can confirm that you currently have an active Adobe Creative Cloud Pro plan, which is valid until November 16, 2025. This is why you're still being charged. However, since you've already cancelled the renewal, the plan will not renew after this date.

You can download invoices for all your payments from the following link:  https://adobe.ly/4ltCGaJ

Let me know if you have any questions.


^Shivangi

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