Double payment charge

Forum|Forum|2 months ago
November 16, 2025
2 replies
55 views

Hello adobe,

I need some help with a refund issue. I made a payment for Adobe Premium using my iPhone through Apple Pay and was charged $17.99. After purchasing, I realized the plan doesn’t include the desktop app, so I upgraded and was charged $34 for the monthly plan.

During the upgrade, it said that the $17.99 would be refunded, but I haven’t received the refund yet.

Has anyone experienced this, or can Adobe support help me get the refund processed?

Kanikas

Community Manager

Hi Ekodeu_Emos0699,

Please see the link for details around cancellation and refund: https://adobe.ly/47VmZ7q;

Hope this helps.

Thanks
^KS

kglad

Community Expert

if you purchased from the app store, contact them.

if you purchased from adobe.com directly, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

Jeffrey_A_Wright

Community Manager

Ekodeu, thank you for using our services. I apologize for the confusion you experienced with our various offerings. I am showing that the plan you subscribed to is managed through the Apple iTunes Store. Please check with them for any refunds from the upgrade process. For more information, see https://adobe.ly/3WX4pXw. ^JW

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