doubts about the next payment

Hi @Cristofaro23635608rd6s,

As per your account info, you purchased the subscription on December 03, 2022 and the active tenure is of 1 year 1 month and 26 days. The term end date is February 03, 2024. 

If you were charged for these two months, do you have any case reference number that we can refer to check the free subscription you were offered? 

We'll look into this.

Regards,

Shivangi

if you (not your school) administer(s) your plan, contact adobe support. if your school administers it, contact your admin.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.