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David.Fast
David.Fast
Participant
February 25, 2026
Answered

Dragning

  • February 25, 2026
  • 4 replies
  • 10 views

Det har dragits 285 kr från mitt konto med namnet adobeöADOBE. Det ska uppenvarligen var så men jag har så jag ska betala 71 kr nånnting och inte 285, dels drågs det så jag gick minus och fått betala 160 kr extra från banken då jag gick minus på kontot, ändå såg jag mail om att ni inte kunde dra, för ett tag sedan så ville jag avsluta men fick inte då jag uppenbarligen är låst

    Correct answer Shivangi_Gupta

    Hi ​@David.Fast ,

    We appreciate you reaching out. As per your account details, you subscribed to the annual prepaid education plan for CC Pro. I can confirm that the plan is cancelled now and a refund has been initiated by Adobe. It usually takes 12-14 days for the refund to process.

    Let me know if you have any questions.

     

    ^Shivangi

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    February 25, 2026

    Hi ​@David.Fast ,

    We appreciate you reaching out. As per your account details, you subscribed to the annual prepaid education plan for CC Pro. I can confirm that the plan is cancelled now and a refund has been initiated by Adobe. It usually takes 12-14 days for the refund to process.

    Let me know if you have any questions.

     

    ^Shivangi

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 25, 2026

    Did you start your subscription with a special price? Has your subscription renewed at the full price?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 25, 2026

    check the billed account to confirm it shows what you expect, https://account.adobe.com

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 25, 2026

    You can check the details of the charge via the following link

    https://helpx.adobe.com/in/manage-account/kb/unknown-charge-on-bill.html

    For accessing and downloading an invoice see the following article

    https://helpx.adobe.com/in/manage-account/using/print-creative-cloud-invoice.html

    For cancellation process https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html. You will have to first clear all the dues only then will you be able to cancel

    -Manan
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