DRI Adobe and Adobe Double billing for same account

Forum|Forum|1 year ago
November 12, 2024
1 reply
493 views

It has come to my attention that I am being billed 2 times for the same serice. Adobe chat help was only able to locate one subscxription on my account. The other is from DRI. Who do I speak to to cancel payments s I am not paying 2 times and to get a refund for this error?

Billing

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kglad

Community Expert

contact digital river if you've dealt with them previously. otherwise, contact your credit card provider and report fraud.

Jeffrey_A_Wright

Legend

Elisheva, I am sorry for any confusion. I am showing that you have an Adobe Stock plan and the one managed through Digital River. Please see https://adobe.ly/4epP08s for information on how to cancel the Stock plan to remove the second charge.

For more information see https://adobe.ly/4fKnqUe. ^JW

E

Elisheva0D4DAuthor

Participant

Do you know how this could have happened? Was it my error?

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