Dubbele betaling

Forum|Forum|1 day ago
August 20, 2026
3 replies
19 views

Ik heb met mijn creditcard betaald voor een jaar en per ongeluk ook nog een maandelijkse betaling geactiveerd. Die wil ik nu stopzetten. Daar heb ik jullie hulp bij nodig!

Correct answer Jeff_A_Wright

Thank you for posting, @brilliant_videography5299.

I apologize for any problems you have encountered managing your subscriptions, and I appreciate your continued use of our services.

I was able to confirm that you successfully connected with Adobe Support under case ADB-46716608-M2T6 regarding this issue. Since a support case is already in progress, I would recommend that you continue to work through that case for any updates or additional questions.

You can review and update your case through the Adobe Customer Support Portal: https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

For reference, Adobe's subscription cancellation terms are available here: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I can see that a refund was discussed during your support interaction. However, I encourage you to monitor the case for the latest status and confirmation from the support team. If a refund is approved and processed, it may take up to 14 days for the funds to appear on your original payment method, depending on your financial institution.

If you need an update, please feel free to reply directly within the existing support case or use the support portal above to contact the team handling your request.

Please update this public discussion thread if you have any additional questions, @brilliant_videography5299.

B

brilliant_videography5299Author

Participant

Thanks!!

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @brilliant_videography5299.

I apologize for any problems you have encountered managing your subscriptions, and I appreciate your continued use of our services.

I was able to confirm that you successfully connected with Adobe Support under case ADB-46716608-M2T6 regarding this issue. Since a support case is already in progress, I would recommend that you continue to work through that case for any updates or additional questions.

You can review and update your case through the Adobe Customer Support Portal: https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

For reference, Adobe's subscription cancellation terms are available here: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I can see that a refund was discussed during your support interaction. However, I encourage you to monitor the case for the latest status and confirmation from the support team. If a refund is approved and processed, it may take up to 14 days for the funds to appear on your original payment method, depending on your financial institution.

If you need an update, please feel free to reply directly within the existing support case or use the support portal above to contact the team handling your request.

Please update this public discussion thread if you have any additional questions, @brilliant_videography5299.

kglad

Community Expert

cancel the unwanted plan.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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