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Participant
January 25, 2024
Question

Duda sobre cancelación

  • January 25, 2024
  • 3 replies
  • 226 views

Hola

alguien sabrá si hay forma de cancelar la suscripción sin cobro por penalización? 

Y en qué fechas tendría que hacerlo para que no me cobraran? 

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    Community Expert
    January 25, 2024

    you can cancel without penalty, if you cancel during the 7 day trial.  and adobe generally, allows an addition 7 days  for a no obligation cancelation (ie, 14 days).

     

    otherwise, you can change plans without penalty.

    John T Smith
    Community Expert
    Community Expert
    January 25, 2024

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    -This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

     

    If you are past the trial period you cancel during the 12th month of your one year subscription... BEFORE the automatic renewal

    Peru Bob
    Community Expert
    Community Expert
    January 25, 2024

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You can also contact Adobe by X (was Twitter):
    https://twitter.com/AdobeCare