Dudas

Refunds are only available to new subscribers who have an annual plan and cancel it within the first 14 days of service.  

After 14 days, you may cancel but you'll be asked to pay a 50% early termination fee. 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
See links below.

Hope that helps.

This might work:  go to the creative cloud app and go to the account icon at the very top right and click on it and choose "contact us."