Duplicate billing issue

Hello Adobe Support,

I need your help regarding a billing issue with my Adobe subscription.

Here is the timeline:

•⁠  ⁠August 10, 2026: I made a payment for my Adobe subscription, and the payment was successfully completed.
•⁠  ⁠August 17, 2026: My card was charged again by Adobe, only 7 days after the previous successful payment.

I am currently disputing the August 17 charge with my bank because I believe this may be a duplicate or incorrect charge.

My bank requires written confirmation from the merchant before they can investigate the dispute.

Could you please help me confirm the following in writing:

1.⁠ ⁠The payment/transaction details for August 10, 2026, including the transaction date, amount, Order ID/Invoice ID, and payment status.
2.⁠ ⁠The payment/transaction details for August 17, 2026, including the transaction date, amount, Order ID/Invoice ID, and payment status.
3.⁠ ⁠Why was I charged again on August 17 when I had already successfully paid on August 10?
4.⁠ ⁠Is the August 17 charge a valid recurring subscription payment, or was it a duplicate/incorrect charge?
5.⁠ ⁠If the August 17 charge was incorrect or duplicated, please confirm this in writing and let me know whether a refund has been or can be issued.

I would also appreciate it if you could provide an official billing statement, invoice, transaction record, or any written confirmation showing these details, as I need to submit it to my bank for their investigation.

Please do not simply direct me to my bank. I specifically need confirmation from Adobe regarding why the second charge occurred.

Thank you for your assistance. I would appreciate a clear written explanation that I can provide to my bank.