Duplicate Charge for My Adobe Acrobat Pro Subscription

Question

Hello Adobe Support,I purchased an Adobe Acrobat Pro subscription and made the payment on July 17.However, I noticed that my account was charged again on July 18 for 717 TRY. It appears that I have been charged twice for the same subscription.Could you please check my account and confirm why I was charged twice? If this is a duplicate payment, I would appreciate a refund for the extra charge.Thank you for your assistance. I look forward to your response.Best regards,

ShivangiGupta · Answer

Hi there,We appreciate you reaching out. I looked into your account info and found that you have two active plans associated with your email address, Adobe Acrobat Pro and Adobe Stock. This is the reason your are seeing two transactions.You can get your plan details here: https://adobe.ly/4yHpuHcLet us know if you have any additional questions.^Shivangi

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