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January 7, 2026
Question

Duplicate Erro na cobrança da minha fatura

  • January 7, 2026
  • 1 reply
  • 60 views

Vocês estão cobrando minha fatura duas vezes no mesmo mês e os valores estão aumentando a cada mês. Na minha fatura de janeiro, foram duas cobranças de 47,43 e na fatura de janeio, duas cobranças de 51,33.  Por gentileza, tem como vocês resolverem minha situação.  

1 reply

kglad
Community Expert
Community Expert
January 8, 2026

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

gupta shivangi
Legend
January 9, 2026

Hi loja_7357,

I can see that you have two monthly subscriptions for Adobe Firefly purchased at the same time. It appears like a duplicate order has been created. Perhaps this is the reason you are seeing two transactions.

I'd recommend you cancel one of the plans following the steps listed here: https://adobe.ly/4qIjUiJ

Let us know if you have any questions.


^Shivangi