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V
Vaghela_Viraj6767
Participant
May 24, 2025
Answered

Duplicate purchase issue

  • May 24, 2025
  • 2 replies
  • 466 views

Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue 

 

 

 

Correct answer kglad

contact google play.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 2, 2025

Hi @Vaghela_Viraj6767,

Sorry for the trouble. I checked for active subscription associated with the email address you used with Adobe community. I could not find any active/trial subscriptions linked with it.

Did you make the purchase using a different email ID?
Let us know.

^SG

V
Vaghela_Viraj6767Author
Participant
June 3, 2025
This is my current used email address and Adobe I'd I have only purchased
from google play with my Adobe I'd.
Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 10, 2025

I rechecked, however there is no trace of any purchase made. Could you check your mailbox if you recieved any email for purchase confirmation?

If not, please reach out to our support team here: https://adobe.ly/45h407z

They'll help you out.


^Shivangi

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 26, 2025

contact google play.

V
Vaghela_Viraj6767Author
Participant
June 1, 2025

As per your advice I have contacted with the Google play they also have give me advice to do contact with app developer or company.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 1, 2025

that's not very helpful of them.

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