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Participant
December 30, 2024
Question

Duplicitná platba

  • December 30, 2024
  • 2 replies
  • 114 views

Dobrý deň. Dňa 15.9.2024 som si nainstaloval Adobe Lightroom. Mám problém že banka mi dvojnásobne sťahuje platbu. Podľa histórie faktúr bez stránku Adobe vyzerá že všetko funguje ako má. Platba je sťahovaná mesačne, podla plánu. Banka ale sťahuje zhruba po týždni platbu znova. Vďaka za odpoved.   

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2 replies

kglad
Community Expert
Community Expert
December 30, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
Community Expert
December 30, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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