During the recent update to Adobe Photoshop when I open it, it wants to start a new trial. It doesn't recognize that I already have an account and a plan with Adobe. How do I get it to work?

Question

When I open photoshop on my computer it does not allow me to use and of the tools or drop down.  Basically, it does not work.  I went to my account and it says I dont have photoshop in my plan.  But I have had a plan and account for years with Ps, Cr, Lrc , bridge and my plug ins.  But with the latest update doesn’t see that.  What needs to be done to get the connection right?

Jeff_A_Wright · Accepted Answer

Thank you for posting,​@Mystical_kindnessf79b.I understand how frustrating it is to suddenly be prompted for a trial when you’ve previously had access to Photoshop.Thanks to ​@Peru Bobfor the troubleshooting suggestion. Please try those steps first.I checked the Adobe account associated with your Community profile, but I don’t see an active subscription there. Please check the email address shown in your Creative Cloud desktop app to make sure you’re signed into the Adobe account that has your subscription.If you have another email address you may have used, this article can help:https://helpx.adobe.com/account/individual/manage-your-account/cant-find-adobe-account.htmlPlease update the thread if you have any additional questions, ​@Mystical_kindnessf79b.

Peru Bob · Answer

Update the CC app.Then sign out of it and restart the computer.Sign back in to the app.

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