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Кирилл+Шаповал
Participant
June 11, 2026
Answered

Дважды списываются средства за месячную подписку

  • June 11, 2026
  • 4 replies
  • 18 views

Добрый день. Второй месяц подряд замечаю что средства за месячную подписку (телефон) списываются дважды, так случилось и недавно, вчера списали деньги и сегодня, можно ли их как то вернуть либо же уже оплаченные средства перекинуть на следующий месяц?

    4 replies

    Кирилл+Шаповал
    Participant
    June 12, 2026

    I have only one subscription 

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 12, 2026

    Thank you for posting to this public discussion forum, ​@Кирилл+Шаповал.

     

    I am sorry for any confusion you have encountered managing your subscription and that you did not find more value in our offerings.

     

    Your subscription is managed through the Google Play Store. As suggested by ​@John T Smith, please click on https://support.google.com/googleplay/answer/7018481 to learn how to cancel your subscription.

     

    For more information on the Google Play Store refund policies, see https://support.google.com/googleplay/answer/2479637.

     

    Please update this discussion thread if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    June 12, 2026

    @Кирилл+Шаповал 

     

    check your account https://account.adobe.com

     

    do you have two subscriptions (eg, one for ai for acrobat and one for acrobat pro?)

    Peru Bob
    Community Expert
    Community Expert
    June 11, 2026

    Did you accidentally sign up for two subscriptions?