Skip to main content
M
Marion29214859jnfs
Participant
April 3, 2023
Answered

E-mail deleted - how to access the account ?

  • April 3, 2023
  • 1 reply
  • 506 views

Hello,

beginning of March 2023, I have created an Adobe account with an e-mail adress. 

Today, I wanted to access this account BUT in the meantime this e-mail adress has been deleted (the company was closed and the e-mail domain deleted). How can I still access this Adobe account ? When I log in, Adobe sends a validation code to the e-mail adress but since e-mail account doesn't exist anymore, I don't receive the code and cannot login.

I absolutely need to access this Adobe contact to stop the monthly paid plan 

Thanks a lot

    This topic has been closed for replies.
    Correct answer kglad

    for others, there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    ===========================================================

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    1 reply

    M
    Marion29214859jnfsAuthor
    Participant
    April 3, 2023

    FYI I managed to delete the account while calling Adobe : https://helpx.adobe.com/fr/contact/phone.html

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      April 3, 2023

      for others, there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

       

      ===========================================================

       

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

      <moved from using the community>

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices