Early Cancellation Fee

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Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

kgladCorrect answer

Community Expert

@glamorous_niceness02df

if you agreed to a discounted annual subscription paid monthly instead of a monthly subscription, there’s an early cancellation fee for breaking the agreement. see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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kglad

Community Expert

many people.

you can make your case to adobe support. sometimes they're sympathetic. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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E

Eric38628117w80z

Participant

Was facing a early cancellation fee of 838 Danish Kroner on a monthly subscription of 185 DKK. I asked the chat agent to cancel my plan without the early commitment fee. Ofcourse the virtual assistant didn't understand. Got it to connect me with a human agent, after some tries. Lady in customer service couldnt waive the agreement but helped me by switching me to a yearly plan of 140 DKK/year.

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kglad

Community Expert

RE: @Eric38628117w80z

for others, there's always no penalty for changing plans.

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