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Participant
March 20, 2025
Question

Early cancellation window.

  • March 20, 2025
  • 3 replies
  • 341 views

Where do I find out the window for my free early cancellation? I want to cancel my plan, and it tells me I can cancel without a fee within 14 days of the start of my plan. So how do I find this date? 
The only info I can find is the date of my next billing, which is useless information to me. 

3 replies

kglad
Community Expert
Community Expert
March 20, 2025

check your account, https://account.adobe.com

Jeffrey_A_Wright
Legend
March 20, 2025

Thanks for posting your question about your active subscription to this public discussion forum, Jared. Please see https://adobe.ly/4bQVgGE for details on the timeline of cancellation fees for the different subscription types. ^JW

jane-e
Community Expert
Community Expert
March 20, 2025

@Jeffrey_A_Wright 

 

The OP is aware of the terms. He is looking for the specific date that is 14 days from when he subscribed so he can cancel without penalty. Does your link give that info?

 

Jane

 

Peru Bob
Community Expert
Community Expert
March 20, 2025

Moved from the Photoshop forum to the Account, Payment, and Plan forum.

jane-e
Community Expert
Community Expert
March 20, 2025

@Jared223943275m58 

 

 

When you subscribed, there was a message at the bottom telling you the cancellation date. Example here:

 

Jane