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Participant
November 23, 2022
Question

Education Discount aktivieren?

  • November 23, 2022
  • 2 replies
  • 217 views

Hallo,

 

ich habe den "Education Discount" (theoretisch), und auch nach Einreichen der entsprechenden Dokumente die Bestätigung von Adobe bekommen, dass ich zu diesem Discount berechtigt bin.
Allerdings wird weiterhin der volle Preis abgebucht.

Ein blaues Infofeld bei meinem Account sagt, dass ich den "Support kontaktieren soll".

Wie kann ich den Support kontaktieren?
Ich bin jetzt 15x durch irgendwelche angeblichen "Kontakt"-Links im Kreis geschickt worden, und komme nur auf wenig hilfreiche FAQ-Seiten, aber finde keinerlei Möglichkeit, den Support zu kontaktieren. Was übersehe ich?

 

Besten Dank für hilfreiche Antworten! 🙂

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    November 23, 2022

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  If required, update any missing information.
    https://account.adobe.com/plans

     

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    In the chatbox, type AGENT followed by Enter.   Wait for a human to join the session.

    Telephone Monday - Friday, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    November 23, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true