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panah
Participating Frequently
November 27, 2019
Answered

Education Discount Scam by Adobe

  • November 27, 2019
  • 10 replies
  • 2500 views

Beware!  Adobe has very predatory tactics where they get you to sign up with an education discount, then somehow magically it increases to regular price.  If you are busy like me, it may be months before you discover it and the scam artists are counting on just that.  Of course there is a scripted response when you try to get resolution: there is none.  I love Adobe products and hate the company now and will not be doing business with them.  Looking for advice on where to report this fraudulant practice?  

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Correct answer LinSims

That print is not particularly fine and it clearly says the $19.99/month price is only for the first year. Thereafter the education subscription rate is $29.99/month.  (ETA: and the regular education rate is discounted from the regular individual rate, too.)

 

 

Adobe is far from the only company that has a low introductory rate that increases after a year or that automatically subscribes you after a short trial period if you don't tell them not to. Smaller companies may just configure their programs to quit working if a registration number is not provided before the end of the trial period, but the bigger ones tend to automatically enroll you.     

10 replies

Test Screen Name
Legend
November 27, 2019

I don't work for Adobe or answer for them. Still... You sit on committees that select software for your system of Universities... is it their policy to buy software without reading the "small print"? No, we don't speak for Adobe, and they would probably rather we did not chip in when we see someone who has created their own problem but wants to blame Adobe.

panahAuthor
Participating Frequently
November 28, 2019

During our procurement process we evaluate responses to RFPs: how a company can address a particular need.  We usually also evaluate them based on their business practices, price, how they respond to issues, customer service, etc.  As part of the selection committee I can use my own research and experience in rating these companies and I do.  We often disqualify companies who try to hide facts or not as forthright as they should be.

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
November 27, 2019

That print is not particularly fine and it clearly says the $19.99/month price is only for the first year. Thereafter the education subscription rate is $29.99/month.  (ETA: and the regular education rate is discounted from the regular individual rate, too.)

 

 

Adobe is far from the only company that has a low introductory rate that increases after a year or that automatically subscribes you after a short trial period if you don't tell them not to. Smaller companies may just configure their programs to quit working if a registration number is not provided before the end of the trial period, but the bigger ones tend to automatically enroll you.     

    panahAuthor
    Participating Frequently
    November 27, 2019

    Just because many do it, doesn't make it right.  It's a scam that has become commonplace because people just take it and don't complain.  Very sad really.

    panahAuthor
    Participating Frequently
    November 27, 2019

    Do community professionals get incentives for speaking on behalf of Adobe corporate?

     

    panahAuthor
    Participating Frequently
    November 27, 2019

    Of course they first refer you to the fine print.  It's so easy to hide the scam in the fine print and then hide behind it.  That's how you avoid jail but it is NOT cool.  

    panahAuthor
    Participating Frequently
    November 27, 2019

    Too bad for them I sit on committees to select software for our system of universities.  Oops ...

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