Educational license - email not being sent.

I am having the same issue. I've tried different accounts. I made a new Gmail account. I finally got the account verification email (did not receive it on any other email addresses), but still no education license request.

Hello,
I gave Adobe customer service a call (800-915-9428). I did have to wait on hold for a bit, but once the operator answered, he walked me through the steps. 

1) on the [ https://substance3d.adobe.com/education/ ] page, provide a gmail account.
I was using an edu account, but that wasn't going through.
2) Check that gmail's spam folder for "Adobe Partner Offer" email
3) go to the link provided (ends in  "identit-e.com/adobe")
4) It will take you to a page where you will need to provide the Product code (this is included in the "Adobe Partner Offer" email)
5) Answer the questions and fill out the form.
6) afterward, if you are approved it will send the message to the academic email you provided when filling out this form (I don't think it accepts non-academic emails)
7) In your academic email, search for "@mail.identit-e.com" --Even if you are approved and they send the email, some academic email portals won't update your inbox. You have to search for it. Hopefully it shows up for you.

Same issue here!

Hope they fix it soon, but if the bug exists for more than a year now, the chances are bad 😞

I am currently having the same issue!

Same issue here!

there have been off & on problems on adobes end. check, https://substance3d.adobe.com/education/ to see if there's a current service outage.

Looks like there are others having this exact same issue! (thread here)

All of the issues seem to have popped up around the same time of October this year, I would guess it's something on the backend of Adobe rather than a problem with Substance3D itself, unfortunately, it doesn't look like there is a support forum for issues with the website itself. Hopefully someone with more power than a commenter sees this and can escelate to the correct people.