educator account

Question

Educator account and Adobe customer service. Every year Adobe increases my membership fee, and every year I have call back and fight for an educator rate.

I’ve been teaching Adobe products at an college level for 20 years. I teach hundreds of students how to use several Adobe applications per year. And yet, I don’t get free software, or consistent monthly rate, just arguments every year about getting my membership changed back to educator.

I just called customer service and they told me that is Adobe’s policy. That, educators and students get one year for $19.99, the next year for $39.99, then it goes up to regular price. How does that make sense if it takes students 4 years to get a degree? Or, even longer to get a masters?

I’ve essentially been a salesman for Adobe for decades. And yet, I have to eventually the same commercial subscription rate.

Jeff_A_Wright · Accepted Answer

Thank you for posting, Chatbotjeff.I understand your frustration, especially given your many years of teaching Adobe products and helping students learn Adobe applications.Educational pricing is subject to annual eligibility verification. To continue receiving the discounted educator rate, Adobe requires annual verification of your eligibility. If eligibility is not reverified, the discounted pricing ends, and the subscription renews at the standard rate outlined in the plan terms.You can learn more about educational eligibility requirements and verification here:https://adobe.ly/46NGiQ4If you still qualify for educational pricing and would like to discuss your options, please get in touch with us:https://adobe.ly/4dKc0BpPlease let us know if you have any additional questions, Chabotjeff. ^JW

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