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Participant
December 28, 2020
Answered

Eingabe einer Rechnungsadresse nicht möglich

  • December 28, 2020
  • 1 reply
  • 1005 views

Hallo zusammen,

mein Problem kurz und knapp:

- Ich benötige für mein CC Abo eine Rechnung an meine Geschäftsadresse

- bei Zahlung per Paypal zieht sich Adobe die falsche Adresse (meine private), die ich aber für das PP Geschäftskonto angeben muss

- Zahlungsmethode auf Firmen-Kreditkarte geändert

- Account -> Manage Payments enthält nicht wie unter Change Billing Address angegeben die Option eine Adresse einzugeben. Siehe Screenshot.

 


Die Adobe Support Hotline wirft mich jedes Mal aus der Leitung. Also keine Hilfe von der Seite.

 

Please help!

 

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @default2tagdhl2n535,

Try the chat option to get help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

Manan JoshiCommunity ExpertCorrect answer
Community Expert
December 28, 2020

Hi @default2tagdhl2n535,

Try the chat option to get help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
December 28, 2020

Thank you! The support agent solved the problem within a few minutes.