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sam22312652a2j3
Participant
December 18, 2021
Answered

elements 2019 [Redemption code not recognised]

  • December 18, 2021
  • 5 replies
  • 513 views

recently purchased NOS copy of elements 2019, but Adobe doesn't recognize the redemption code. is there any way to get a serial number so that i can actually use the software?

This topic has been closed for replies.
Correct answer sam22312652a2j3

Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

5 replies

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sam22312652a2j3AuthorCorrect answer
Participant
December 19, 2021

Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 19, 2021

Be sure to keep your serial number in at least two places (file copy in a desk drawer as well as a computer file) in case your hard drive ever has a problem

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sam22312652a2j3Author
Participant
December 19, 2021
Thanks, good tjp.Sent from my MetroPCS 4G LTE Android Device
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 18, 2021

I don't know... but does a redemption code have a time limit?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
December 19, 2021

Possibly they do have expiry dates.

 

However an unrecognized message would be different to expired or already redeemed.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 18, 2021

Probably not. Next time buy direct from Adobe to ensure what you're getting is legitimate & supported.

 

Photoshop Elements
https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea— Product User & Community Expert
John Waller
Community Expert
John WallerCommunity Expert
Community Expert
December 18, 2021

I assume NOS is New Old Stock?

 

Elements 2019 sold at a steep discount in apparently new, seemingly never opened packaging? All very convincing.

 

Hopefully this unrecognised redemption code is not your first red flag of a pirated version. As @kglad says, contact the seller.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 18, 2021

nos?

 

that's 3 years old and most likely has already had its serial number redeemed, and probably illegally sold.  contact the seller.

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