Skip to main content
M
melvin_4667
Participant
July 11, 2025
Answered

eliminar mi metodo de pago

  • July 11, 2025
  • 3 replies
  • 255 views

en el dia de hoy cancele 2 planes de adobe la cual fue adobe photoshop y stock entonces no me permiten eliminar mi tarjeta osea mi metodo de pago alguien me puede ayudar como quitar la tarjeta?? o se elimina cuando cancelas los planes automaticamente??

    Correct answer Jeffrey_A_Wright

    Melvin, thanks for posting your question. I can confirm you canceled both plans successfully. Adobe does not store your credit card information, only the authorization to charge your payment method for any received goods, services, or refunds. You can find more information at https://adobe.ly/4lIyhkE. ^JW

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 11, 2025

    Melvin, thanks for posting your question. I can confirm you canceled both plans successfully. Adobe does not store your credit card information, only the authorization to charge your payment method for any received goods, services, or refunds. You can find more information at https://adobe.ly/4lIyhkE. ^JW

    I
    isabella_5564
    Participant
    October 15, 2025

    Hola, yo no quiero seguir pagando un plan que ya no necesito como puedo eliminar la cuenta y la tarjeta, porque me descontaron dinero que no era para pagar ese plan como podria reclamar mi desembolso?

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 11, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 11, 2025

    those are two different plans. each would need to be canceled.

     

    check your account, https://account.adobe.com

    what's it show?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices