Email address decomissioned

Hi @Jolene28165760ls2w,

I understand that you have changed your email address and you wish to switch the existing plan to the new email ID. I checked your account details and found that you do not have any active subscription associated with this email address. 

If there is any other email address that you are using, you can refer to this article for help: https://adobe.ly/3Zrmxef

Also, you can always start a private chat session with our support team as suggested by the expert above.

Let us know if you have any questions.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.