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Antonio Friesen
Participant
May 9, 2024
Answered

Email address does not exist anymore. I need to change it.

  • May 9, 2024
  • 2 replies
  • 444 views

Problem 1:

The email address I used to sign up is no longer available. I want to cancel my subscription, but I need to verify my identity bevor cancelling the subscription. How can I change my email address to my current email address? 

Question:

My annual subscription is due on Mai the 8th. Will the subscription be automatically renewed? I do not want that. 

    This topic has been closed for replies.
    Correct answer kglad

    email, https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

     

    cancelling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 9, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      May 9, 2024

      email, https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

       

      cancelling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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