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Participant
January 27, 2022
Question

Email from Adobe stating my CC premium account is being changed to starter....huh?

  • January 27, 2022
  • 2 replies
  • 115 views

So the email states:

There will be some changes to the apps included in your subscription when you renew. Your current subscription includes the premium version of Creative Cloud Express. However, upon renewal, your subscription will be revised to the starter version of Creative Cloud Express. You will continue to have access to the other apps and services that are part of your subscription. The starter version of Creative Cloud Express still enables you to create graphics, photos, and videos, and access hundreds of thousands of Adobe Stock free collection photos.

 

I can find no info about this; anyone?  chat did not work, account services did not work, nor did google.

Thanks.

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2 replies

Nancy OShea
Community Expert
Community Expert
January 28, 2022

Creative Cloud Express is new. 

Premium features require an extra $10/month for Premier Rush, Photoshop Express, Spark Page and Spark Video.

If you don't require Premium Features, use the Starter Plan.   Your choice.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
January 27, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html