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Participant
November 8, 2021
Question

Email issues

  • November 8, 2021
  • 2 replies
  • 140 views

I have recently signed up for a trial. I decided I did want to use the service. Now I've been charged £33.97 for something I do not want. I cancelled the trial but I think the the charge is for for what I though was a failed attempt. I think what happned was I put the wrong email in and then had a techinical issue then tired agan. 

 

Is there a number I can ring this needs sovling asap and needs a human 

Thanks 
Jay


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2 replies

kglad
Community Expert
Community Expert
November 8, 2021
Community Expert
November 8, 2021

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

For phone support see the following

https://helpx.adobe.com/contact/phone.html
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan