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Susan Lloyd Leduc
Participant
March 9, 2024
Question

Email regarding suspended account

I received an email stating my account has been suspended because they need my updated payment info.  I clicked the Client support link and the Adobe screen with my info appeared Have I been hacked? I pay yearly and my subscription is not due before October. Does anyone else have his problem?

Susan

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    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2024

    it's likely legit, so contact adobe support to verify/rectify.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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    Susan Lloyd LeducAuthor
    Participant
    March 10, 2024

    Thanks

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 10, 2024

    sure.  update this after contacting support, if you have time.

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